Privacy Policy

1. Who We Are

Youlance LLC (“Youlance,” “we,” “us”) operates the website youlancehealth.space, the Youlance Health App(the “App,” available on the Apple App Store and Google Play), and provides hormonal health coaching, digital products, educational content, and the Bloodwork Companion (an AI-supported educational reflection on personal lab results). We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws.

Registered as Youlance LLC, 30 N Gould St Ste N, Sheridan WY 82801, USA · EIN 38-4352682.

2. Data We Collect

We collect the following personal data when you interact with our website, coaching services, or the Youlance Health App:

• Account information: Name, email address, country, sign-in identifier (Apple ID, Google, or email)
• Profile and onboarding data: Age, height, weight, body type (ecto / meso / endo), cycle status, fitness and nutrition goals, hormonal symptoms (provided during onboarding in the App)
• Cycle and health logs (App): Period start and end dates, body temperature, symptoms, mood, energy, daily check-in entries, lunar phase preference, and any meal photos you choose to submit to the Meal Analysis tool
• Quiz responses (Website): Health-related information you voluntarily provide through our Body & Cycle Analysis quiz
• Bloodwork Companion data (special category — Article 9 GDPR): If you purchase the Bloodwork Companion, we additionally collect and process the bloodwork lab values you upload, your screening responses, the lab you used, and the AI-generated educational reflection produced from this input. These are special category personal data. We process them only with your explicit consent, given at upload time.
• Usage and device data: App version, device model, OS version, anonymized usage events, crash logs, IP address (transient)
• Payment data: Processed securely by Apple (in-app purchases) or Stripe (web). We do not store credit card information.

3. How We Use Your Data

• To operate the App and personalize cycle, nutrition, workout, and insight content to your current phase
• To generate phase-aligned recipes, meal analysis feedback, and workout plans through our intelligent tools (Premium feature)
• To provide personalized quiz results and recommendations on the website
• To process coaching applications and payments
• To generate and deliver your Bloodwork Companion educational reflection
• To run automated safety checks on lab values and refund you if critical thresholds are met
• To send you transactional communication (purchase confirmations, account emails) and, if you opted in, occasional product updates
• To improve the App and our website, debug issues, and prevent abuse
• To comply with legal and tax obligations

We will never sell, rent, or share your personal data with third parties for marketing or advertising purposes. We do not use your cycle or health data for advertising.

4. AI Processing Disclosure

The Youlance Health App and the Bloodwork Companion use artificial intelligence (large language models provided by Anthropic PBC, USA) to power three features inside the App: the Recipe Generator, the Meal Analysis, and the Workout Generator. You consent to this AI processing when you tap one of these tools.

No automated decision with legal or similarly significant effect is made by the AI. Critical-value thresholds in the Bloodwork Companion (e.g. dangerously low or high markers) are detected by a deterministic safety system, not by AI judgement, and trigger an automatic refund and a referral to your healthcare provider.

When accessed via API, our AI sub-processor (Anthropic) does not retain user data for model training.

5. Legal Basis for Processing

We process your data based on:

• Consent (Art. 6(1)(a) and Art. 9(2)(a) GDPR): When you create an account, complete onboarding, log symptoms or photos in the App, submit a form, take the quiz, or upload bloodwork. Special category health data is processed only on this explicit consent basis.
• Contract (Art. 6(1)(b) GDPR): When you purchase a Premium subscription, coaching services, or the Bloodwork Companion
• Legitimate interest (Art. 6(1)(f) GDPR): For App analytics, crash reporting, security, and product improvement
• Legal obligation (Art. 6(1)(c) GDPR): For tax records, refund records, and similar

You may withdraw consent for any data processing at any time by emailing hannah@youlancehealth.space or by deleting your account from inside the App (Profile → Settings → Delete Account). Withdrawal does not affect the lawfulness of processing that already happened before the withdrawal.

6. Sub-processors & Security

Your data is stored securely using the following sub-processors. All data is transferred encrypted in transit (TLS/SSL) and at rest. Where US-based, transfers rely on Standard Contractual Clauses (SCCs).

• Apple Inc. (USA): App Store distribution, in-app purchase processing, Sign in with Apple identity
• Google LLC (USA): Google Play distribution, Sign in with Google identity, Firebase services for the App (authentication, push notifications)
• Amazon Web Services, Inc. (USA, Oregon region): Hosting of the App backend infrastructure
• Anthropic PBC (USA): AI processing for Recipe Generator, Meal Analysis, Workout Generator, and Bloodwork Companion. Anthropic does not retain user data for training when accessed via API.
• Stripe, Inc. (USA): Web payment processing and refund issuance (PCI-DSS compliant)
• Airtable, Inc. (USA): Customer records, screening responses, and educational reflection text (for Bloodwork Companion and coaching)
• Vercel Inc. (USA): Website hosting and serverless function execution
• Resend (Bounty Inc., USA, via Amazon SES): Transactional email delivery
• Forwardemail.net (USA): Inbound email forwarding to the founder's inbox

7. Data Retention

• App account and profile: retained for as long as your account is active. Deleted within 30 days after you delete your account from inside the App.
• App cycle and health logs: retained alongside your account and deleted with it. Meal photos submitted to Meal Analysis are processed and deleted within 60 seconds — never stored long-term.
• Uploaded bloodwork PDF: processed in-memory only, never written to persistent storage. Deleted as soon as the AI analysis completes (typically under 60 seconds).
• Extracted marker values, AI-generated reflection, screening responses: retained in Airtable for up to 24 months after purchase, deletable on request at any time.
• Customer email + purchase record: retained for 7 years for tax and accounting compliance, then deleted.
• Quiz responses: retained for up to 24 months, then deleted.
• Marketing email list (if opted in): retained until you unsubscribe.

8. Your Rights

Under the GDPR (EU/UK), you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Under the CCPA / CPRA (California), you additionally have the right to:

• Know what personal information we collect and how we use it
• Delete your personal information
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information
• Opt out of the “sale” or “sharing” of personal information (we do not sell or share)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, email hannah@youlancehealth.space. We respond within 30 days as required.

9. Children's Privacy

The Youlance Health App is rated 12+ and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly. This complies with the U.S. Children's Online Privacy Protection Act (COPPA) and the GDPR “child consent” provisions (Art. 8 GDPR).

10. Sensitive Cycle & Reproductive Health Data

We understand that cycle, period, and reproductive health information is deeply personal. We take particular care with this data:

• We do not share or sell cycle data with advertisers, brokers, or any third party for marketing purposes.
• We will not voluntarily disclose your cycle data to law enforcement or government agencies. We will only respond to validly issued legal process and will challenge overbroad requests where possible.
• You can delete your cycle history and entire account at any time from inside the App (Profile → Settings → Delete Account). Once deleted, data is removed from active systems within 30 days.
• Meal photos submitted to the Meal Analysis tool are processed transiently and deleted within 60 seconds. They are never stored long-term and are never used for any purpose other than producing your phase-aligned feedback for that meal.

11. Apple App Tracking Transparency

The Youlance Health App does not track you across other companies' apps or websites, and does not use the iOS Identifier for Advertisers (IDFA). We do not display Apple's ATT permission prompt because we do not engage in cross-app or cross-site tracking.

12. International Data Transfers

The Youlance Health App and our website are operated from the United States. If you access our services from outside the U.S., your data will be transferred to and processed in the U.S. Where required (e.g. for EU/UK users), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to safeguard those transfers.

13. Cookies (Website only)

On youlancehealth.space we use essential cookies for website functionality. We do not use tracking cookies for advertising. Analytics cookies (if any) are anonymized and used solely to improve user experience. The mobile App does not use web cookies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top and, where appropriate, notify you by email or via an in-App notice. Continued use of our services after a change means you accept the updated policy.

15. Contact

For any privacy-related questions, data requests, or to withdraw consent, contact:
Youlance LLC
30 N Gould St Ste N, Sheridan WY 82801, USA
Email: hannah@youlancehealth.space