Support

Frequently asked questions

What is the Youlance Health App?

Youlance is a cycle-based wellness app designed for women who want to live, eat, and move in rhythm with their bodies. Whether you have a regular cycle or not, the App meets you where you are — either through the Menstrual Rhythm path or the Lunar Rhythm path.

What is the difference between Menstrual Rhythm and Lunar Rhythm?

Menstrual Rhythm is for women with a regular or trackable cycle. The App follows your phases (Nourish, Bloom, Radiate, Soften) and adapts your recipes, workouts, and insights accordingly.

Lunar Rhythmis for women whose cycle is absent, irregular, or in transition. You live in sync with the moon's natural rhythm (Reset, Bloom, Radiate, Soften) while your body finds its way.

You choose your path during onboarding and can switch at any time in Profile → Settings.

What does Premium unlock?

A Premium subscription gives you:

• Unlimited use of the three intelligent tools: Recipe Generator, Meal Analysis, and Workout Generator
• All phase-aligned recipes, meal plans, and grocery lists
• All phase-aligned workouts and movement guides
• Premium insights: Cycle Guidance and Love Connection
• Supplement guidance and monthly summary

The Free tier includes cycle tracking, daily check-in, calendar, the Get In Sync engagement tracker, and the Inner World and Body Wisdom insights. New users get a 7-day free trial of Premium when they subscribe to the Annual plan, handled through Apple's subscription system.

How much does Premium cost?

• Annual Plan: $99 USD per year (best value, around $8.25 per month)
• Monthly Plan: $14.99 USD per month

Both plans renew automatically. Payment is charged to your Apple ID at confirmation of purchase. You can cancel anytime from your App Store account settings.

How do I cancel my subscription?

On iPhone or iPad: open Settings → [your name] → Subscriptions → Youlance and tap Cancel Subscription. You will continue to have Premium access until the end of your current billing period.

You can also manage your subscription directly from the App at Profile → My Subscription. This will open Apple's subscription settings.

How do I restore a previous purchase?

On the paywall screen (Go Premium), tap Restore Purchase at the bottom. If you previously subscribed with the same Apple ID, your Premium access will be restored.

How do I delete my account?

Inside the App, go to Profile → Settings → Delete Account. This permanently removes your account and all associated data (profile, cycle history, symptoms, logs) from our active systems within 30 days. This action cannot be undone.

If you cannot access the App for any reason, email hannah@youlancehealth.space with the subject line “Delete my account” and the email address used to register. We will confirm deletion within 30 days.

Are my cycle and health data safe?

Yes. We treat cycle and reproductive health data with particular care. We do not sell or share it for marketing or advertising. We will not voluntarily disclose it to law enforcement and will challenge overbroad legal requests where possible. Meal photos submitted to Meal Analysis are processed transiently and deleted within 60 seconds.

See our full Privacy Policy for details.

Is Youlance medical advice?

No. Youlance is an educational wellness application. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical questions or concerns.

The App crashed or something isn't working — what should I do?

Email hannah@youlancehealth.space with a short description of what happened, your device model and iOS version, and a screenshot if you have one. We'll get back to you within 1–2 business days.

Do you offer refunds?

Subscriptions purchased through the Apple App Store are subject to Apple's refund policy. To request a refund, go to reportaproblem.apple.com, sign in with your Apple ID, find the Youlance subscription, and request a refund. Apple processes all refund decisions for in-app purchases.

Press, partnerships, or other inquiries

For brand partnerships, press, or general business questions, email hannah@youlancehealth.space with the subject line “Press” or “Partnership”.